Refund Policy

Make My Wish operates a no-refund policy. Once an item is sold, the sale is final and the amount paid is not refundable. Refunds are issued only in the limited situations described below.

1. When a refund is issued

• Defective, damaged or incorrect item — where a claim is verified under our Return & Exchange Policy and a replacement is not possible or not acceptable to you.
• Order cancelled by us — for example if the item is out of stock, your PIN code is not serviceable, or a listing or pricing error occurred.
• Order cancelled by you before dispatch — cancellations are accepted only until the order has been dispatched, and not at all for customised or made-to-order items once production has begun.
• Payment failure or duplicate payment — where money was deducted but no order was created, or you were charged twice for the same order.

2. When a refund is not issued

• Change of mind, or the gift not being liked by the recipient.
• Minor variations in colour, shade, texture, arrangement or finish in handmade, crochet or floral products.
• Delivery delays caused by the courier, weather, festive volumes or other events outside our reasonable control.
• Failed delivery due to an incorrect or incomplete address, an unreachable phone number, or refusal to accept the parcel.
• Claims reported more than 48 hours after delivery, or without an unboxing video.

3. How to request a refund

Refunds are processed only through our customer support channels. Email contact@makemywish.in or call/WhatsApp +91 93395 69332 with your order number and, for a defect claim, the unboxing video and photographs described in our Return & Exchange Policy.

4. Refund method and timeline

• Approved refunds are issued to the original payment method used for the order (UPI, card, net banking or wallet).
• Refunds are initiated within 3 working days of approval, and typically reflect in your account within 5–7 working days, depending on your bank or payment provider.
• Delivery and packaging charges already incurred are non-refundable, except where the fault was ours.
• We do not offer Cash on Delivery, so all refunds are made electronically. We never ask for your UPI PIN, OTP, card number or banking password to process a refund.

5. Contact

For any refund question, email contact@makemywish.in or call/WhatsApp +91 93395 69332.