Return & Exchange Policy

All sales at Make My Wish are final. Once an item is sold, we do not accept returns or exchanges. The only exception is an item that reaches you defective, damaged in transit, or incorrect — as set out below.

1. No returns or exchanges

Because our products are gifting items — including fresh and handmade pieces prepared individually for each order — we are unable to accept returns or exchanges for reasons such as change of mind, a different expectation of look or size, delayed acceptance of delivery, or the recipient not liking the gift.

2. Defective, damaged or incorrect items

If the item you receive is defective, damaged in transit, or is not the item you ordered, we will make it right. To raise a claim:

• Contact our customer support within 48 hours of delivery.
• Share a clear unboxing video (recorded in one take, from the sealed parcel onwards) along with photographs of the item, the damage, and the outer packaging and shipping label.
• Keep the item and all original packaging with you until the claim is resolved.

Claims raised without an unboxing video, or reported after 48 hours of delivery, cannot be accepted, as we are then unable to verify the condition of the item at delivery or raise a claim with our courier partner.

3. How we resolve a valid claim

Once we verify your claim, we will — at our discretion and in consultation with you — either send a replacement of the same item, replace the defective component of a hamper, or issue a refund as described in our Refund Policy. We arrange and pay for any return pickup needed for a verified defective item.

4. Items that are not eligible

• Personalised, customised or made-to-order items, unless they arrive defective.
• Fresh flowers, bouquets and perishable items, once delivered and accepted.
• Minor variations in colour, shade, texture, arrangement or finish — these are natural in handmade, crochet and floral products and are not defects.
• Items damaged after delivery through use, mishandling or improper storage.
• Products returned without their original packaging, tags or accessories.

5. Cancellations

An order can be cancelled only before it has been dispatched. Once dispatched, it cannot be cancelled. Customised and made-to-order items cannot be cancelled once production has begun.

6. How to reach customer support

Email contact@makemywish.in or call/WhatsApp +91 93395 69332, quoting your order number. Our support channels are the only valid route for raising a defect claim.