Shipping Policy

This policy explains how Make My Wish ships orders placed on makemywish.in.

1. Where we deliver

We deliver across India through reputed courier partners. A small number of PIN codes may be non-serviceable or restricted by our courier partners. If we cannot deliver to your address, we will contact you and refund any amount paid in full.

2. Shipping charges

• Delivery charges are calculated automatically at checkout based on your order value, and are shown to you before you pay.
• Orders above the qualifying cart value receive free delivery. The checkout page shows how much more you need to add to qualify.
• Any applicable packaging charge is shown separately at checkout.

3. Order processing and dispatch

• Orders are processed only after payment (or the agreed advance) is confirmed.
• Ready-to-ship items are usually dispatched within a few working days of order confirmation.
• Handmade, crochet, customised and made-to-order hampers need additional preparation time. We will share the expected timeline with you when the order is confirmed.
• Orders are not dispatched on Sundays and public holidays.

4. Delivery timelines

Once dispatched, delivery typically takes a few working days depending on your location. Metro cities are usually faster than remote or interior PIN codes. Timelines are estimates provided by our courier partners and are not guaranteed.

Deliveries may be delayed by circumstances outside our control — including courier delays, festive season volumes, weather, strikes, local restrictions or natural events. We will keep you informed if we become aware of a delay.

5. Tracking your order

Once your order is dispatched, we share the tracking details with you over email, SMS or WhatsApp on the contact details provided at checkout.

6. Correct address and availability

• Please ensure your delivery address, PIN code and mobile number are complete and accurate. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
• Couriers normally attempt delivery more than once. If the shipment is returned to us because nobody was available, the address was wrong, or delivery was refused, any re-shipping cost will be payable by you.

7. Damaged or missing shipments

If your parcel arrives damaged or tampered with, please do not accept it — or record an unboxing video and contact us immediately. See our Return & Exchange Policy for how defective or damaged items are handled.

8. Payment method

All orders are prepaid, or part-advance where offered at checkout. You can pay using any method supported at checkout — including UPI, credit and debit cards, net banking and wallets. Cash on Delivery (COD) is not available.

9. Contact

For any shipping question, email contact@makemywish.in or call/WhatsApp +91 93395 69332.